Returns and Refund Policy
Thanks for shopping at Insulation materials Kenya Ltd (www.insulationmaterials.co.ke)
If you are not entirely satisfied with your purchase, we’re here to help.
You have seven calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your MPESA or Bank Account. You will receive the credit within 24 hours or depending on your preferred mode of payment or card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please contact us.
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