Customer Service

At Insulation Materials Kenya we support you in creating your ideal work space. Since 2000, we lead the Kenyan market, offering pioneer and distinguished world class services that transform the office or home space into a productive and effective environment

Every company is unique. Its workspace expresses the philosophy, the values, the goals and the activities of the enterprise. It constitutes a significant investment for the employees, their productivity and the image of the company itself.
With  profound knowledge of the field, long experience and specialized personnel professionals, we support large and smaller enterprises, organizations, research and architectural offices, interior designers, and construction companies, in the creation of modern and unique workplaces.
We closely cooperate with you, understand your needs, work on the demands of your project and develop high-standard solutions that serve your current and future needs.
We respond to every challenge, providing comprehensive solutions and continuous  support from the beginning of the cooperation, throughout  the implementation of the  project, as well as after its completion with our top of notch after sales service.

We have a professionally staffed call center

Our professionally staffed call center is available to take your call from 8 a.m. until 5 p.m. We can review your proposal, answer basic questions about your project, or we can put you through to a person in the field who can. We can take and deliver messages. If you would like an estimate or consultation, we can schedule that appointment when you call. If you ever have a problem with your gypsum work, we are there to listen and help.

We work from detailed written proposals

The person who prepared your Proposal is a trained Estimator. They have taken the necessary time to understand your needs and the requirements of your project and they have provided the details to you in a Proposal and a Customer Care Form. Your Proposal and your Customer Care Form are living documents that will be used by our crew to ensure your project is completed to your satisfaction.

Your project is managed by a professional

A Job Site Supervisor will be assigned to oversee your entire project from start to finish. Insulation Materials Kenya will be on-site on your project full time and will work with you daily. They will be using tools developed during thousands of projects to make sure your project progresses smoothly. Their role is to communicate with you throughout the job, answer your questions, and address your concerns.

©2024: Insulation Materials Kenya Ltd, All Rights Reserved | Design Theme by: D5 Creation | Powered by: WordPress